Thank you for choosing Windstar Auto. We want you to be completely satisfied with your experience. This Refund Policy outlines the terms and conditions for requesting a refund on purchases made through windstarauto.com.
1. 7-Day Refund Eligibility
We offer a strict 7-day refund window from the original date of purchase or vehicle delivery. [1]
- Time Frame: Refund requests must be submitted within 7 calendar days.
- Condition: Vehicles or services must be returned in the exact condition received.
- Usage Limits: Vehicles must not exceed a maximum of 250 miles driven during the 7-day period. [1, 2, 3]
2. Non-Refundable Items and Fees
Certain components of your transaction are completely non-refundable. [1]
- Shipping Fees: All vehicle delivery and transportation charges are final.
- Document Fees: Government registration, title, and processing fees cannot be refunded.
- Customization: Any aftermarket modifications added at your request are non-refundable. [1, 2, 3]
3. Inspection and Approval
Every returned vehicle or canceled service must undergo a thorough assessment.
- Inspection: We will inspect the vehicle for new damage, accidents, or alterations.
- Denial: We reserve the right to deny a refund if the vehicle has been altered or damaged.
- Deductions: Excess wear or mileage over the limit will be deducted from your final refund amount. [1, 2, 3, 4]
4. How to Initiate a Refund
To start your return process, you must contact us within the 7-day trial period. [1, 2]
- Written Request: Send an email stating your order details and reason for return.
- Required Info: Provide your full name, vehicle VIN, and purchase date. [1, 2, 3, 4, 5]
5. Contact Us
If you have any questions about our 7-day refund policy, please reach out to our team at:
support@windstarauto.com